Terms of Service & Scope Boundaries
Effective Date: November 2026 · Pilot Operation V1.0
1. Nature of Service
China Trip Ally (chinatripally.com) provides daytime remote bilingual information verification, local merchant/driver phone communication, and practical living assistance for foreign travelers and short-term business visitors in China. When contacting third parties on your behalf, we openly identify ourselves as your authorized assistant.
2. Not an Emergency Service or Licensed Travel Agency
We are not a 24-hour emergency service, medical provider, legal representative, or licensed package tour operator. In any police, fire, or medical emergency in China, you must contact official emergency services first (110 for Police, 120 for Ambulance, 119 for Fire) or your home embassy.
3. Product Scope & Stop Conditions
Product A (Trip Backup Support, $10 / 14 Days): Covers one traveling group in a single shared chat thread, including up to 3 simple text guidance/verification checks and up to 30 minutes of cumulative staff working time. Follow-up questions on the exact same issue do not count as a new check.
Product B (Single Task Resolution, from $10 / Task): Covers a single confirmed task up to 20 minutes of actual staff working time. Any task requiring additional time, multi-round calls, or extended follow-up will pause at the budget boundary for your explicit confirmation before additional fees apply.
4. Third-Party Expenses & Outcomes
Our service fee covers our verification and communication labor only. Ride fares, food, tickets, goods, courier charges, and other third-party costs are separate. Whenever possible, we guide you to pay directly using your own account. While we assist with organizing facts and communicating with merchants or platforms, we cannot guarantee third-party inventory, approval, or refund decisions.
5. Account Security Rule
You must never send us your bank password, Alipay/WeChat payment PIN, or SMS verification codes (OTP). We will never request them under any circumstances.