OPERATIONAL TRANSPARENCY · HANGZHOU & GUANGZHOU

How Every Request Is Verified, Timed & Delivered

We don’t hide behind vague “24/7 AI concierge” promises. Here is our exact 5-step operating procedure, how our two-person bilingual core team splits work, and how we protect your account security.

Send Your Situation (Free Check)

What We Do: Share a screenshot, location, what you want to achieve, your deadline, and what you already tried.

Logging & Control: We immediately judge urgency and whether it is realistic within service hours (10:00–20:00 UTC+8).

Scope & Price Confirmation

What We Do: We state the concrete work, estimated minutes, price ($10 base or custom), and stop conditions.

Logging & Control: Paid work only begins after you explicitly agree. No surprise charges.

Local Verification & Execution

What We Do: We check Chinese platform rules, call the merchant/hotel/driver, or prepare step-by-step guidance.

Logging & Control: One dedicated owner per task. We log 'Received', 'In Progress', and 'Completed' timestamps.

Progress & Budget Checkpoint

What We Do: We update you on what has been confirmed and what is still pending.

Logging & Control: If a task approaches the time budget, we check with you first — never auto-extending charges.

Close-Out & Next Steps

What We Do: We deliver the verified answer, booking/pickup proof, or exact Chinese text you need next.

Logging & Control: You confirm completion. Any rework caused by our own error is fixed free of charge.

BILINGUAL TEAM SPLIT

Two-Role Core Operations

Member A (Foreign Language & Scope Lead): Handles your inquiry, clarifies scope, quotes transparently, and delivers clear updates in your language.

Member B (Local Verification & Call Lead): Executes Mandarin phone calls with hotels, drivers, and merchants, and verifies Chinese platform rules.

SERVICE HOURS & CAPACITY

10:00 – 20:00 CST (UTC+8)

To ensure real responsiveness, we cap concurrent active groups during our pilot phase and log three timestamps on every order: Received, In Progress, and Completed.

After your first payment, we send a connectivity test message to confirm you can reach us smoothly inside China.

HUMAN + AI BOUNDARY

Where AI Helps & Where Humans Decide

We use AI only to speed up Chinese screenshot OCR, initial draft translation, and checklist retrieval.

Every payment scope, cancellation rule check, complaint wording, phone call, and outbound message is verified and confirmed by a real human.

STEP 1 · FREE FEASIBILITY & SCOPE CHECK

Send Your Request for a Free Feasibility Check

Tell us what you want to get done. We check urgency and scope first, then reply on WhatsApp or Email with a clear time estimate and $10 payment link before starting paid work.