Solve What You Can for Free — Message Us When You Need a Local Call
We wrote these six field guides around the most common friction points foreign travelers face in Hangzhou, Guangzhou, and across mainland China. Try the free DIY checklist first; if it requires a Mandarin phone call or local verification, our $10 entry options are ready.
When Alipay or WeChat Pay Declines Your Foreign Card at the Counter
“My card worked for the metro this morning, why did Alipay just fail for a 260 RMB dinner?”
Step-by-step checklist when your linked Visa/Mastercard fails mid-checkout, how to trigger the 3DS bank prompt, and how to pay in the meantime.
What to Do When a DiDi or Taxi Driver Calls You in Chinese
“The DiDi driver called me twice in Chinese and the car icon hasn’t moved for 5 minutes.”
Why drivers call even when you dropped a pin, how to spot fenced road segments in Hangzhou & Guangzhou, and how we coordinate your pickup.
Formatting Your Hotel Address & Room Note for Meituan or Ele.me Delivery
“I want to order late-night noodles to my hotel, but I don’t know the Chinese name of the building or where riders drop food.”
How Chinese delivery riders read hotel addresses, why robots and takeaway shelves matter, and how to handle rider phone calls.
Verifying Hotel Check-In, Late Arrival, Luggage Storage & Parcel Receipt
“My flight lands in Guangzhou at 11:50 PM and I also want to ship a local SIM package to the hotel before I arrive.”
Avoid surprises at midnight: how to verify passport registration readiness, deposit rules, and pre-arrival Taobao/JD parcel holding.
Checking Store Inventory, Opening Hours & Specs Before You Travel Across Town
“I want to buy a specific tea set / electronics model in Hangzhou today—is this shop still at that address and do they have it?”
Many Chinese boutiques, electronics stores, and specialty shops keep real stock on WeChat or Dianping rather than Google Maps.
How to Organize a Refund Request, Complaint, or Lost-Item Follow-Up in China
“I left my earphones in a hotel / received the wrong item, and the customer service window is entirely in Chinese.”
What evidence Chinese platforms and merchants require, how we draft your Mandarin claim statement, and what requires extended follow-up.
Send Your Request for a Free Feasibility Check
Tell us what you want to get done. We check urgency and scope first, then reply on WhatsApp or Email with a clear time estimate and $10 payment link before starting paid work.