Refund, Cancellation & Rework Policy
Effective Date: November 2026 · Pilot Operation V1.0
1. Free Pre-Payment Check
Every request starts with a free feasibility and scope check. If we determine that your request is outside our scope or cannot be completed within your required timeframe before you pay, you owe nothing.
2. Product A ($10 / 14-Day Trip Backup Support)
Before Activation / Zero Usage: If you have not used any of your 3 guidance checks and our team has not begun personalized verification work (beyond the initial connectivity test message), you may request a 100% refund within 14 days of purchase.
After Usage Begins: Once personalized checks have been delivered, the $10 pass is non-refundable, unless we fail to respond during stated operating hours.
3. Product B ($10 Single Task Resolution)
Before Execution Starts: 100% refundable if you cancel before our staff begins executing the local verification or phone call.
Our Mistake / Rework Guarantee: Any rework caused by our own error or miscommunication is corrected free of charge and never billed as an add-on. If we fail to perform the agreed verification steps, we refund our service fee in full.
Third-Party Availability: If we complete the agreed verification call and the merchant is sold out or declines a request under their own rules, our verification labor has been delivered; however, we will provide a simple alternative suggestion at no extra charge.
4. How to Request a Refund
Message us directly in your WhatsApp service thread or email help@chinatripally.com with your ticket ID. Approved refunds are processed back to your original payment method within 3–5 business days.