← Back to All 6 Field Guides
Rides & Transport 3 min read
What to Do When a DiDi or Taxi Driver Calls You in Chinese
Why drivers call even when you dropped a pin, how to spot fenced road segments in Hangzhou & Guangzhou, and how we coordinate your pickup.
Typical Traveler Situation
“The DiDi driver called me twice in Chinese and the car icon hasn’t moved for 5 minutes.”
Step 1: What You Can Try Yourself Right Now (Free)
- 1 Check if you are standing on a main avenue with green metal pedestrian fences or yellow curb lines—cars cannot legally stop there even if the app allowed the pin.
- 2 Take a clear photo of the nearest storefront sign (with Chinese characters) or subway exit letter and send it in the DiDi in-app chat.
- 3 Use the built-in DiDi quick reply: “I do not speak Chinese, I am wearing [color] standing in front of [store photo].”
- 4 Verify the last 4 digits of your phone number—drivers often ask for them when you board.
Step 2: When to Hand It to China Trip Ally
Still stuck or need a Mandarin phone call?
Send us a screenshot of your ride page and a photo of where you are standing. We call or message the driver in Chinese immediately, confirm the exact legal pull-over spot, and tell you where to walk.
Scope & Pricing Boundary: Included in Base Scope ($10): pickup pin verification and short Chinese coordination with the driver.