Travel China on your own terms — with a real local ally when things get lost in translation.
Send us a screenshot, a Chinese address, a driver call, or a booking question. We verify the local facts, speak Chinese with merchants or drivers on your behalf, and report back with clear next steps.
We confirm exact actions, estimated minutes, price, and stop conditions before any paid work starts.
AI helps us read screenshots faster; real bilingual staff in Hangzhou & Guangzhou make the calls and verify rules.
You pay for our time ($10 entry). Food, rides, tickets, and goods are paid via your own account whenever possible.
How a $10 Task Actually Runs
“We’re arriving at our West Lake boutique hotel at 11:30 PM tonight and also need to know if they can receive a local SIM courier package today.”
“We will call the hotel front desk in Mandarin to: (1) confirm foreign passport late check-in, (2) register your 11:30 PM arrival, and (3) get the exact Chinese parcel recipient format. Agreed?”
“Spoke with Manager Chen at the front desk. Room 302 is locked in for late arrival. Copy-paste this Chinese address & recipient note for your courier: [前台代收-住客Alex]”
Information, execution, and full-trip concierge are different products — you shouldn't overpay.
Some travelers want a $249/week all-inclusive concierge. Most independent visitors just need 15 minutes of reliable local help when a payment fails, a driver calls in Chinese, or a hotel address won't show up on the map.
Fine for generic sightseeing, helpless when a DiDi driver calls you at the wrong gate or a merchant only speaks Mandarin.
Clear boundary, real human action. $10 for 14-day backup (3 guided checks / 30 mins) or $10 per single verified task (up to 20 mins).
High upfront commitment even if you only run into two or three real problems during your whole trip.
Two $10 entry ways to get local help, plus transparent add-ons.
We sell clearly defined work units so you know exactly what $10 covers and when additional time needs a separate quote.
Trip Backup Support
Peace-of-mind safety net for your travel group in one shared chat.
- Shared by your traveling group in one single chat thread
- Includes 3 simple text guidance & verification checks
- Up to 30 minutes of cumulative staff working time
- Follow-up questions on the exact same issue do not count as a new check
- Post-payment connectivity test message before/upon arrival in China
Best for independent travelers who can handle daily basics but want a trusted local contact when apps or addresses get confusing.
Get 14-Day Backup ($10)Single Task Resolution
Have a specific problem right now? We verify scope first, then execute.
- Free initial feasibility check before you pay
- Base $10 quote covers up to 20 minutes of actual staff work
- Includes merchant/hotel phone call in Chinese, rule check, or step-by-step action
- Written summary of results, voucher/code, or actionable next step
- If extra work is needed, we pause and ask you before adding any fee
Best when you need a restaurant reservation verified, a hotel delivery note confirmed, a driver contacted, or a local listing checked.
Submit a Task for QuoteItemized Follow-On Tasks
For multi-round calls, complex complaints, deep product sourcing, or multi-city planning.
- Multi-merchant inventory comparisons or complex after-sales follow-up
- Multi-round complaint calls with platforms or carriers (process help; third-party outcome not guaranteed)
- Post-departure lost property coordination & domestic shipping checks
- Never billed automatically — we always state the added scope and cost first
- Rework caused by our own mistake is never billed as an add-on
What is included in a base $10 task vs. what requires a separate confirmation
| Category | Included in Base Scope ($10) | Requires Separate Quote & Confirmation |
|---|---|---|
| Food Delivery & Ride-Hailing | App screen explanation, Chinese delivery address & pickup point verification, short Chinese message reply to driver or rider. | Placing proxy orders on our account, continuous live tracking with rider/driver, or abnormal refund dispute handling. |
| Shopping & Stock Check | Verifying a specific store's hours, address, and item availability; simple side-by-side comparison of ready options. | Multi-merchant research, repeated stock checks across branches, or complex after-sales return coordination. |
| Complaints & Refunds | Explaining platform/merchant rules, organizing your facts & timeline, and drafting a clear Chinese claim statement. | Multi-round phone negotiations or ongoing follow-up calls (Note: we cannot guarantee third-party refund decisions). |
| Trip & Route Checks | Checking a local segment of your plan (station entrance, transfer feasibility, opening hours) and suggesting simple alternatives. | Full multi-day, multi-city custom itinerary design or full-package travel agency booking. |
Send us what you see. Here is how we turn confusion into a clear result.
“The DiDi driver just called me in rapid Chinese and I'm standing at the East Gate.”
You send us your screenshot and gate photo. We call or message the driver in Mandarin, confirm the exact curb pin, and tell you the license plate and where to stand.
“I booked a boutique hotel in Hangzhou, can you check if they accept foreign passports and late check-in at 1 AM?”
We call the property front desk directly, confirm foreign guest registration rules, note your late arrival in Chinese, and send you their exact Chinese address for your taxi.
“Meituan keeps rejecting my hotel room format and the rider left a voice message.”
We format your hotel drop-off shelf/concierge note in standard Chinese characters, translate the rider's message, and give you a copy-pasteable address block.
“I want to buy this specific camera lens in Guangzhou tomorrow. Does the official store actually have it in stock?”
We locate the verified store in Guangzhou, call to check exact model stock and tax-free/payment options, and report back before you waste a 45-minute subway ride.
“The museum mini-program is all in Chinese and says my passport format is invalid.”
We check the official booking rules for foreign passport holders, show you which channel or window works for passports, or verify same-day senior/visitor policies.
“My train was canceled / locker ate my deposit and I don't know how to explain it to the counter.”
We verify the refund rule, organize your booking proof, write a clear Chinese explanation card you can show or send, and quote separately if you need multi-round phone follow-up.
How every request is handled and tracked from first message to close-out
Operated by a focused two-person bilingual core team (Language Lead + Local Execution Lead) with cross-backup and strict minute logging.
Send Your Situation (Free Check)
Share a screenshot, location, what you want to achieve, your deadline, and what you already tried.
Scope & Price Confirmation
We state the concrete work, estimated minutes, price ($10 base or custom), and stop conditions.
Local Verification & Execution
We check Chinese platform rules, call the merchant/hotel/driver, or prepare step-by-step guidance.
Progress & Budget Checkpoint
We update you on what has been confirmed and what is still pending.
Close-Out & Next Steps
We deliver the verified answer, booking/pickup proof, or exact Chinese text you need next.
What we ask for — and what we will NEVER ask you to share
Never Share Passwords or OTP Codes
We only collect information required to finish your task. We NEVER ask for your bank password, Alipay/WeChat payment PIN, or SMS security verification codes.
Pay with Your Own Account First
Whenever possible, we guide you to complete payments inside your own app. When contacting third parties, we openly identify ourselves as your authorized assistant.
Honest Scope & Emergency Boundary
We are a daytime remote living assistant (10:00–20:00 Beijing Time), not a 24/7 emergency service or licensed travel agency. In a police or medical emergency in China, always call 110 or 120 first.
Try our free step-by-step fixes first — message us if you’re still stuck
When Alipay or WeChat Pay Declines Your Foreign Card at the Counter
Step-by-step checklist when your linked Visa/Mastercard fails mid-checkout, how to trigger the 3DS bank prompt, and how to pay in the meantime.
What to Do When a DiDi or Taxi Driver Calls You in Chinese
Why drivers call even when you dropped a pin, how to spot fenced road segments in Hangzhou & Guangzhou, and how we coordinate your pickup.
Formatting Your Hotel Address & Room Note for Meituan or Ele.me Delivery
How Chinese delivery riders read hotel addresses, why robots and takeaway shelves matter, and how to handle rider phone calls.
Clear answers before you spend $10
How does the $10 / 14-day Trip Backup Support count usage?
One $10 pass covers your traveling group in a single shared chat thread for 14 days. It includes 3 simple text guidance or verification checks, up to 30 minutes of total staff working time. Follow-up questions on the exact same issue do not count as a second check.
What if my Single Task takes longer than 20 minutes?
Before we start, we tell you whether your request fits the $10 base scope (up to 20 minutes of actual staff work). If unexpected complexity comes up mid-task—such as a merchant requiring multiple callbacks—we pause at the budget limit, report what we found, and let you decide whether to add time.
Are food, DiDi rides, or attraction tickets included in the $10?
No. The $10 fee covers our bilingual verification and communication labor only. All third-party costs (meals, ride fares, tickets, goods, courier fees) are separate. We prefer helping you pay directly through your own Alipay/WeChat/card so you stay in full control.
What are your support hours and response times?
Our initial pilot operating hours are 10:00 to 20:00 Beijing Time (UTC+8). Because we are a real two-person team in Hangzhou and Guangzhou—not a bot—we check right away whether an urgent on-the-spot request can be completed in time before accepting payment.
Can I ask a question before paying?
Yes. Send us your situation first. Our initial feasibility check and scope quote are free. You only pay once we confirm we can help and you agree to the scope.
What is your refund policy?
If your 14-day Backup pass has not been used and no personalized work has started, you can request a full refund. If we accept a single task and fail to deliver the agreed verification due to our own mistake, we either fix it at no extra cost or refund our service fee.
Send Your Request for a Free Feasibility Check
Tell us what you want to get done. We check urgency and scope first, then reply on WhatsApp or Email with a clear time estimate and $10 payment link before starting paid work.