Services, $10 Pricing & Scope Boundaries
We sell clearly bounded units of bilingual human assistance. You always know what $10 covers, how many minutes of work are included, and what requires a separate quote before any money changes hands.
Trip Backup Support
Peace-of-mind safety net for your travel group in one shared chat.
- Shared by your traveling group in one single chat thread
- Includes 3 simple text guidance & verification checks
- Up to 30 minutes of cumulative staff working time
- Follow-up questions on the exact same issue do not count as a new check
- Post-payment connectivity test message before/upon arrival in China
Single Task Resolution
Have a specific problem right now? We verify scope first, then execute.
- Free initial feasibility check before you pay
- Base $10 quote covers up to 20 minutes of actual staff work
- Includes merchant/hotel phone call in Chinese, rule check, or step-by-step action
- Written summary of results, voucher/code, or actionable next step
- If extra work is needed, we pause and ask you before adding any fee
Itemized Follow-On Tasks
For multi-round calls, complex complaints, deep product sourcing, or multi-city planning.
- Multi-merchant inventory comparisons or complex after-sales follow-up
- Multi-round complaint calls with platforms or carriers (process help; third-party outcome not guaranteed)
- Post-departure lost property coordination & domestic shipping checks
- Never billed automatically — we always state the added scope and cost first
- Rework caused by our own mistake is never billed as an add-on
What is included in a base $10 task vs. what requires a separate confirmation
| Category | Included in Base Scope ($10) | Requires Separate Quote & Confirmation |
|---|---|---|
| Food Delivery & Ride-Hailing | App screen explanation, Chinese delivery address & pickup point verification, short Chinese message reply to driver or rider. | Placing proxy orders on our account, continuous live tracking with rider/driver, or abnormal refund dispute handling. |
| Shopping & Stock Check | Verifying a specific store's hours, address, and item availability; simple side-by-side comparison of ready options. | Multi-merchant research, repeated stock checks across branches, or complex after-sales return coordination. |
| Complaints & Refunds | Explaining platform/merchant rules, organizing your facts & timeline, and drafting a clear Chinese claim statement. | Multi-round phone negotiations or ongoing follow-up calls (Note: we cannot guarantee third-party refund decisions). |
| Trip & Route Checks | Checking a local segment of your plan (station entrance, transfer feasibility, opening hours) and suggesting simple alternatives. | Full multi-day, multi-city custom itinerary design or full-package travel agency booking. |
Example: We first call your hotel to verify a check-in or parcel question and report the result within the agreed 20-minute staff budget. If the hotel requires follow-up callbacks or ongoing coordination, we explain the added work and fee first so you can decide.
Meals, ride fares, tickets, goods, and courier fees are always paid separately (ideally via your own account). Any rework caused by our own mistake is fixed free of charge and never billed as an add-on.
Send Your Request for a Free Feasibility Check
Tell us what you want to get done. We check urgency and scope first, then reply on WhatsApp or Email with a clear time estimate and $10 payment link before starting paid work.